Privacy Policy

Privacy Policy
Effective Date: January 1st, 2025

At Utamaduni, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our website and services. By accessing or using the Utamaduni platform, you agree to the terms of this policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

Name, email address, phone number, billing and shipping addresses.
Payment information (processed via third-party providers).
Identification documents (only where required for verification).

b. Account & Transaction Information

Login credentials.
Product listings, purchases, sales history.
Communications with other users and our support team.

c. Usage & Device Data

IP address, browser type, device information.
Pages visited, features used, and time spent on the platform.
Cookies and similar tracking technologies.

2. How We Use Your Information

We use your information to:

Facilitate account creation, purchases, and sales.
Communicate with you about your account, orders, and updates.
Improve the functionality, security, and user experience of the platform.
Monitor for fraud and enforce our Terms of Service.
Comply with legal obligations.

3. Sharing Your Information

We may share your information with:

Sellers or Buyers (limited to what’s necessary to fulfill an order).
Third-party service providers (e.g., payment processors, delivery partners).
Law enforcement or government bodies where required by law.
Utamaduni support and moderation teams for dispute resolution and fraud prevention.

We do not sell your personal data to third parties.

4. Your Rights and Choices

You have the right to:

Access, update, or delete your personal information.
Request that we restrict or stop processing your data (subject to legal requirements).
Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at info@utamaduni.store.

5. Data Security

We use industry-standard security measures to protect your information, including:

Encryption (SSL/TLS) for data in transit.
Secure servers and access controls.
Regular monitoring and vulnerability assessments.

However, no system is 100% secure. Please use strong passwords and notify us immediately of any unauthorized activity.

6. Cookies and Tracking

Utamaduni uses cookies and similar technologies to:

Remember your preferences and login details.
Track usage for analytics and performance improvement.
Enable features like shopping carts and saved items.

You can adjust your browser settings to refuse cookies, but this may affect functionality.

7. Data Retention

We retain your information for as long as necessary to:

Provide services and complete transactions.
Comply with legal obligations.
Resolve disputes and enforce our agreements.

8. Children’s Privacy

Utamaduni is not intended for use by individuals under the age of 18. We do not knowingly collect data from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. Continued use of the platform after changes are made constitutes your acceptance of the updated policy.