Kilimani Handmade Backpack
Red and Aqua Jamii Short Lidded Basket
Christmas Garland With Mistletoe
Miale Handcrafted Backpack
Jabali African Backpack
Flamed Cooking Pot
Senaca African Print Backpack
Wazi Wazi African Backpack
Maltese Dog Christmas Ornament
Deer Baby Girl Gift Box
Mviringo wa Almasi Coaster
Uso wa Jua Coaster
Subtotal: KShs 53,528.00
At Kileo, we aim to dispatch all orders within 1–3 business days. Shipping is handled through Utamaduni's trusted delivery network to ensure reliability and timely delivery.
Standard shipping timelines range from 2–5 business days, depending on your location. Once your package is on the way, you’ll receive a tracking number via email or SMS.
Kileo processes refunds in line with Utamaduni Marketplace guidelines.
If your return is approved after review, a refund will be issued to your original payment method. Please note:
Refunds are only issued for items that meet the return criteria (unused, unopened, in original condition)
Refund processing may take 5–7 business days once your returned item is received and verified
If your item arrives damaged or defective, contact us immediately through your Utamaduni account—we’ll make it right.
Cancelling an Order
Changed your mind? You can cancel your order within 12 hours, provided it hasn’t already been processed. After that, cancellations are no longer guaranteed.
Returns
We accept returns in accordance with Utamaduni’s marketplace policy.
To be eligible:
Return must be requested within 7 days of receiving your order
Items must be unused and in their original packaging
Please note that due to the nature of personal care products, we can’t accept returns on opened or used items unless they are damaged or defective.
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