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Shipping Policy

Orders are packed with care and shipped within 1–2 business days using Utamaduni’s trusted delivery partners.
You can expect delivery within 2–5 business days, depending on your location. Once shipped, a tracking number will be provided.

Refund Policy

Makonge follows the Utamaduni Marketplace return policy.

To be eligible for a return:

Request must be made within 7 days of delivery
Items must be unused, unwashed, and in their original condition

Due to the handmade nature of our products, slight variations are normal and part of their unique character. Returns are not accepted for these variations unless the item arrives damaged or defective.

Cancellation / Return / Exchange Policy

If you’d like to cancel your order, please contact us within 12 hours of placing it.
After this window, your order may already be processed or on its way and can no longer be canceled.