You may cancel your order within 12 hours of placing it, as long as it has not yet been processed or shipped. Cancellations after this window may not be possible due to our quick turnaround on dispatching products.

Returns
Returns are accepted in line with Utamaduni Marketplace policies.
To qualify for a return:

• The request must be made within 7 days of delivery

• The item must be unused, unopened, and in its original packaging

Return requests can be submitted through your Utamaduni account. Once approved, we’ll guide you through the return process.

Non-returnable Items:
Due to hygiene reasons, certain items like opened soaps, scrubs, or body care products cannot be returned unless they arrived damaged or defective.